Terms and Conditions

Last Updated: October 10, 2026

1. Introduction

Welcome to Dentiva Dental Clinic (“Dentiva,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, online contact forms, appointment enquiry services, and related digital services.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using the website.

2. About Our Services

Dentiva Dental Clinic provides dental care, consultations, preventive treatments, and other dental services offered by our clinic.

Information published on this website is intended to help visitors understand our clinic, treatments, and services. The availability of specific treatments may depend on clinical assessment, the dentist's recommendations, and clinic availability.

We reserve the right to modify, suspend, or discontinue website features or services when necessary.

3. Medical Information Disclaimer

The information provided on this website is for general educational and informational purposes only. It is not intended to replace professional dental advice, diagnosis, or treatment.

Every patient has individual dental and healthcare needs.
Treatment recommendations depend on a professional examination and clinical assessment.
Website content, articles, and treatment descriptions should not be considered a guarantee of results.
You should consult a qualified dental professional regarding your symptoms or treatment options.

If you experience a serious dental injury, uncontrolled bleeding, significant facial swelling, or difficulty breathing or swallowing, seek urgent medical attention.

4. Appointments and Enquiries

Our website may allow visitors to contact us or submit appointment enquiries through online forms.

Submitting an enquiry does not automatically guarantee an appointment or confirm a treatment booking. An appointment is confirmed only when the clinic communicates confirmation through an appropriate channel.

Patients are responsible for providing accurate contact details and relevant information when requesting an appointment.

Please contact the clinic as early as possible if you need to cancel, reschedule, or cannot attend an appointment.

5. Fees and Payments

Treatment fees may vary depending on the procedure, materials used, clinical requirements, and individual treatment plans.

Where possible, our clinic will communicate applicable charges before treatment begins. Additional procedures or changes to a treatment plan may involve additional costs, which should be discussed with the patient.

If online payments or deposits are offered, the applicable payment terms, refund conditions, and cancellation policies will be communicated through the relevant booking or payment process.

Nothing in these terms overrides any consumer rights or other legal protections that apply to you.

6. Patient Responsibilities

When using our website or receiving our services, you agree to:

Provide accurate and up-to-date information.
Follow reasonable instructions provided by your dental care team.
Inform your dentist of relevant medical conditions, allergies, medications, and changes in your health.
Treat clinic staff and other patients respectfully.
Avoid using the website for unlawful, fraudulent, abusive, or malicious purposes.

Failure to provide relevant health information may affect clinical assessment and treatment decisions.

7. Website Use and Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, branding, design elements, and other materials, belongs to Dentiva Dental Clinic or its respective rights holders.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, republish, distribute, modify, or commercially exploit website content without prior permission from the relevant rights holder, except where permitted by law.

You must not attempt to disrupt website functionality, gain unauthorised access to systems, introduce malicious software, or misuse any forms or digital services.

8. Privacy and Personal Information

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before submitting personal information through our website.

Although we take reasonable steps to protect submitted information, general website contact forms should not be used to transmit sensitive medical records or confidential payment information unless an appropriate secure channel has been provided.

9. Third-Party Links and Services

Our website may contain links to third-party websites, maps, social media platforms, appointment systems, or payment providers.

These services may operate under separate terms and privacy policies. Dentiva Dental Clinic does not control all third-party services and is not responsible for their content or practices, subject to applicable law.

Your use of third-party services may be subject to their own terms and conditions.

10. Limitation of Liability

We make reasonable efforts to keep website information accurate and current. However, we do not guarantee that all website content will always be complete, accurate, uninterrupted, or free from technical errors.

To the extent permitted by applicable law, Dent